SoftDialer

Connects to any Computer Supported Telecommunication Applications (CSTA)-compliant switch.

Outbound, Inbound, Call Transfer, Conference, Recording, Web.

Delivers call (sub-second screen-pop) to agent:

Waiting longest
Most productive (new)

Outbound:

Proprietary Predictive-dialing algorithm
Constant maximization of connect rate while minimizing drop rate
Clients have experienced reference-able 20% increases in productivity when switching from competitive dialers

Inbound:

Screen pop based on DNIS, ANI or any user-defined field

Softdialer